TERMS OF PURCHASE & DELIVERY

Delivery

We always offer free shipping on glowid.se. We deliver the products with Postnord and Budbee.

Postnord 

Your purchase is packed and sent normally within 24 hours on weekdays. Holiday orders are normally sent on the following weekday. Normal delivery time is 2-5 days. The package can be picked up at the nearest delivery point. Smaller packages such as sheet masks are sent with padded envelopes and can go directly to your mailbox.

If you enter your mobile phone number at the checkout, you will receive an SMS notification when your package has arrived at the delivery point.

Postnord (Delivery to door / mailbox)

If the package does not fit in the mailbox, it is delivered to the door instead of the nearest agent. By choosing this delivery option, you agree that the package will be delivered to your door if the package does not fit in your mailbox. When delivery at the door is completed, you will be notified as the recipient via email or SMS.

Budbee (Home Delivery)

Home delivery in the evening between 17-22 on weekdays. Normal delivery time is 1-2 weekdays. If your zip code is in the selected area, Budbee will appear as a shipping option. 

Repurchase

We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason. You have an open purchase for 14 days from the time you receive the products. During that time, you can return the skin care products and get your money back. Always contact GLOWiD's customer service before returning to info@glowid.se and we will send you a return slip to print. You can return the products in the same package as they came with as long as the package is intact.

The products must be unopened and not damaged or damaged, this also applies to the packaging. If the products are damaged or used, you will not get your money back. The skin and hair care products must be in their original box, which must be undamaged.

Customer data

We store the following personal data about our customers:

Customers: First name, Last name, Company / organization, E-mail, Personal / corporate number, VAT number, Address, Postal code, City, Country, Telephone number.

Orders: IP address, E-mail, Personal / corporate number, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Telephone number.

As a customer, you can request extracts, changes or deletions of this information at any time.